Call Centre & CRM Solutions

Call Centre & CRM Solutions

At Truno Vision, we understand that every contact center has unique business objectives. That’s why our solutions are designed to meet a wide range of needs, whether your center focuses on fundraising, collections, disaster response, or internal help desk support. Our customizable solutions ensure that your contact center operates efficiently and effectively.

Dashboards & Reporting

Manage customer interactions efficiently by avoiding repetitive requests and enhancing the customer experience.

VoIP Phone Numbers

Obtain local or toll-free numbers, or transfer your existing phone numbers to our VoIP system effortlessly.

Automatic Call Distribution (ACD)

Seamlessly route calls based on business hours, support levels, IVR selections, and other criteria.

Interactive Voice Response (IVR)

Direct incoming calls to the right agents with ease. Customize your IVR system to suit your specific requirements.

Call Recording

Record, pause, and review customer interactions anytime to ensure service quality and compliance.

Call Recording

Leverage over 40 advanced features and reporting tools to monitor and optimize the performance of your VoIP call center.

CRM Solutions

Customer relationship management (CRM) software helps sales and marketing teams monitor all interactions with prospects and customers. The top CRM solutions enable administrators to establish automated workflows, ensuring that customer inquiries are addressed promptly and by the appropriate team member.